Parties
This agreement is between RAE Immigration Consulting Inc. ("RAE", "we") and you, the potential client. By ticking the agreement box when you book, you sign this agreement electronically, in the name you entered, before your initial consultation.
Licensee: your consultation is held by one of the following Regulated Canadian Immigration Consultants (RCIC-IRB) of RAE: Dr. Harrison Tighiri, RCIC-IRB, College registration number R713037; Jiasong (Jason) Zuo, RCIC-IRB, College registration number R1053400. Address: 51 Legacy Woods Court SE, Calgary, Alberta T2X 6E9, Canada. Telephone: +1-825-431-2277. Email: support@raeimmigration.com.
Potential client: [your name]. Address: [your address]. Telephone: [your phone]. Email: [your email].
1. Purpose and scope of the consultation
The initial consultation is a one-time session to give you preliminary immigration or citizenship guidance based on the information you share. It may include an overview of your situation, the immigration options available to you, eligibility considerations and next steps.
The consultation is limited to the advice given during the booked appointment. No application or document will be prepared, submitted or reviewed beyond what is discussed in the session.
This consultation does not create a client-representative relationship. If you wish to retain RAE to represent you or to provide further services, you and RAE must first sign a separate written Service Agreement.
2. Fee
Consultation: Business immigration (90 minutes). Fee: $300.00 CAD.
The fee is paid in full, in Canadian dollars, when you book, to confirm your appointment. You can pay by card, Interac e-Transfer, PayPal, MoneyGram, bank wire, or in Naira (Paystack or bank transfer) where available. Clients who live in Canada pay GST or HST at the rate for their province; clients who live outside Canada do not pay Canadian GST/HST.
Consultations are held by private video call (Google Meet). Available times are shown in your own time zone; our office is in Calgary (Mountain Time).
3. Rescheduling and cancellation
You may reschedule once, at least 24 hours before your appointment, using the link in your confirmation email or by emailing support@raeimmigration.com.
If you cancel, miss your appointment, or reschedule with less than 24 hours' notice, the fee is not refunded and cannot be transferred.
4. Refunds
Consultation fees are non-refundable.
If RAE cannot hold your consultation because the consultant is unavailable or because of technical problems on our side, you may choose a full refund or a new time at no extra cost.
5. Confidentiality
Everything you share is kept confidential in line with the CICC Code of Professional Conduct and Canadian privacy law. We do not disclose your information to anyone without your written consent, unless the law requires it.
6. No guarantee of outcome
Our advice is based on current immigration law, policy and our professional knowledge. No one can guarantee a decision by Immigration, Refugees and Citizenship Canada (IRCC), a province or any other authority, and we do not.
7. Our regulator: the College of Immigration and Citizenship Consultants
RAE's consultants are licensed by the College of Immigration and Citizenship Consultants (CICC), the national regulator of immigration and citizenship consultants in Canada, established under the College of Immigration and Citizenship Consultants Act. The College licenses consultants, sets the Code of Professional Conduct they must follow, and protects the public by investigating complaints and disciplining licensees.
You can check a consultant's licence on the College's public register (https://register.college-ic.ca/Public-Register-EN/RCIC_Search.aspx). If you have a concern about our services, please tell us first at support@raeimmigration.com so we can respond promptly. You may also file a complaint directly with the College through its website (college-ic.ca).
8. Copy of this agreement
RAE keeps a copy of this signed agreement on your file and emails a copy to you when you book.
